It’s quite normal in Germany to rent a property, house or apartment, where you have to buy and bring your own kitchen. A business which sells kitchens, among other household furniture things, is Poco. Poco is similar in format to Ikea, I suppose, they have a maze winding one through all the different displays etc. We’d already visited Ikea and weren’t overly happy with their range, but if forced to, we could deal with the choice. On this occasion, Poco had something that was much more to our liking and around half the price.
You get what you pay for, they say.
Not in the way we expected though.
Poco also had a wardrobe that we thought would do nicely in the bedroom. The measurements were tight, but it is a fit.
Seeing that our schedules are always to the limit, and we had the money to do so, we paid for delivery and installation. This is where all the trouble takes place.
The geniuses took the furniture to the wrong address… twice. The wardrobe “cannot be built”, because it is too tall to allow the specialists to assemble the furniture on the ground and raise it up into place. The men leave.
We decide, going for the easiest solution available, call the company, exchange the unassembled wardrobe for a smaller version.
Not going to happen, according to Poco. The assemblers, who didn’t assemble, opened a box. They will not accept it to exchange. Their solution. Wait.
They couldn’t think of one, and would have to call us back.
Long story short, we still wanted the smaller version, they sent different experts or whoever over because “yes”, all the experts agreed that the smaller wardrobe would be sensible, more people sent, phone calls, and then finally, a new team of experts went to the wrong address but then arrived at the correct place. They also couldn’t build the wardrobe on the floor and hoist it into place. An argument on the phone with the Poco representative and it was built upright and it fit.
In comparison, the kitchen went “ok”. If I don’t have anything else to write about, I’ll go through that too.
nathanczechingin 